How booking works
Plain-English terms for booking a fitting with Vehicle Guard.
Every booking is checked first
When you book online, your booking is a request until we confirm it. We check your car and the product you have chosen to make sure we can fit it properly, then email you to confirm.
If we can't fit it, we'll let you know and refund anything you have paid in full.
Paying
Depending on the product, you'll either pay when you book or pay on the day of your fitting. Online payments are taken securely by Stripe, and we never see or store your card details. Some products can also be paid for with Klarna or Clearpay.
Changing or cancelling
You can change or cancel your booking using the link in your booking email, or by getting in touch with us. If you cancel before your fitting, anything you have paid is refunded in full.
Fitting slots are limited, so please give us as much notice as you can.
Missed appointments
If you miss a booked fitting without letting us know, we'll ask you to pay when you book for any future bookings.
Refunds
Refunds go back to the card you paid with and usually show within 5 to 10 working days, depending on your bank. Klarna and Clearpay refunds are handled through your Klarna or Clearpay account.
On the day
Please bring your car to our workshop at your booked time: Unit 22, Cityway Trade Park, Square Street, Wakefield Road, Bradford BD4 7NU. The fitting time for each product is shown on its page.
Warranty
The warranty for each product is shown on its product page.
Questions
WhatsApp us on 07717 817 307, call 01274 317 003 or email info@vehicleguard.uk.